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Phone not delivered? and no email saying order on the way

Debs14
Level 1: Joiner
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on ‎20-04-2020 08:59

on ‎20-04-2020 08:59

HI

 

I ordered an IPhone XR like new blue 256gb last Wednesday night as a back up phone, which i paid an up front charge for, received an order number and a new phone number-great.  To date the phone has not been delivered, and i have not received any email or text message saying the phone has been sent out to me.  

 

I have checked my account and no details of this order have been added, and the number is not reconsided either?

 

Can anyone tell me if this is the normal with a like new phone, wish i had not bought it now.

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MI5
Level 94: Supreme
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on ‎20-04-2020 09:01

on ‎20-04-2020 09:01

@Debs14 

You'll get an email when the phone is dispatched with your tracking details.

iPhones are out of stock due to delivery issues from China so hang on for more to arrive.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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