Phone locked to 02 no contract attached

[Anonymous]

I have transferred my number into another phone that I am still with 02

I have a Talkmobile contract I now want to use my older Iphone for - but it says its locked.  I've asked 02 to unlock it, but it still says its locked

Any idea what i can now do?

thanks

[MI5]

Have you had the email from o2 to say it's unlocked yet?
How long since you asked?
Did you fill out the form or call CS?

[Anonymous]

Thank you it was weeks ago and I've not tried since. I can't seem to get through to anyone to ask why its not unlocked.
I phoned CS, didn't know there was a form I could use.
thanks

[MI5]

I'm on mobile currently but @Cleoriff will post my unlock guide for you, I'm sure

[MI5]

Form here but can't link to my post just now

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

[Anonymous]

Thank you - the trouble is - it doesn't have a number any more attached to it - and i can't get its technical info off as it says NO NETWORK.  I can't give my 02 mobile number as I'm happily using that in my new phone?

Sorry to be a pain

[Cleoriff]

Sorry @MI5 was offline for a while

@Anonymous this is the guide @MI5 referred to

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

If you are having problems then you are best to contact CS. All numbers in this link. 8-830am is the best time to call to speak to someone...

http://www.o2.co.uk/contactus

[Bambino]

This thread isn't making a lot of sense to me. If the iPhone is locked to O2, why doesn't the OP just use the O2 sim that they have and unlock it?

[MI5]

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@Anonymous wrote:

Thank you - the trouble is - it doesn't have a number any more attached to it - and i can't get its technical info off as it says NO NETWORK.  I can't give my 02 mobile number as I'm happily using that in my new phone?

Sorry to be a pain

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You need to give the number you used when on the o2 network, no matter where it is now and to get the IMEI number just dial *#06# and it will show on screen.

[Bambino]

The OP is still on the O2 network. They're just using a different phone. If the sim they're using fits both phones, why can't they just put their sim back into the iPhone to unlock it?