@Anna4
Keep checking in case recent faults aren't showing up yet O2 Service Status
Also check your network settings that you have 4g enabled.
Rebooting your phone sometimes helps but if nothing is helping, call customer service to check your account Guide: Coronavirus Community Help and Support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
