ive had this same issue for nearly a year. i have an ongoing complaint with o2 regarding this.
here is the last update i got....
(Customer Management - O2)
15 Mar
to me
Hi Richard,
Ive just spoken to a woman from Account logger( she deals with things like these)
A Message has came back from service desk and basically it is a known issue and it isnt just you'reself having these issues, please be assured we are working on getting this resolved for you. Here is a copy of the message they have sent to us.
Closing notes from Service Desk: The request has been resolved with the following details:
As a work around, Please ask the customer to view his bill in my mobile page and it is working fine. We are facing some strange issue in accounts page and no evidence of error in application logs. We are trying to replicate this issue and will provide the root cause of the issue.
They are trying to make the issue happen again on a test account so they will know how to resolve it, but ill still keep an eye out and ill give you an email as soon as i hear anything.
Kind regards
| O2
Complaint Review Service
In relation to consumer credit, Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority
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