Solved: Missing AirPod Pro order

Tom_Grereatorex · ‎03-12-2021

I don't have an O2 phone contract but I did purchase a pair of Apple AirPod Pro from the online O2 store.

I got a confirmation email which read "Thanks for your order - it's now full steam ahead for us.
Keep an eye on your inbox for our updates on progress and delivery."

This was nine days ago on Nov 24th and I have not only heard nothing since but there is seemingly no way to contact anyone via any available route to find out any information on this issue.

Please advise.

gmarkj · ‎03-12-2021

Hey @Tom_Grereatorex

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎03-12-2021

Hey @Tom_Grereatorex

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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