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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9517 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383037 Views
  • 4 replies
  • 0 kudos

Resolved! Insurance

Is there anyway I could put insurance on my phone after i purchased it

Sarah29 by Level 1: Joiner
  • 655 Views
  • 2 replies
  • 0 kudos

Resolved! Ordered new iphone and received a refurbished device

I upgraded to an iPhone 13 pro but returned it in the cooling off period, so I could get the pro max instead. They cancelled the upgrade so I could start the upgrade process again. I received the new device today and the security seal was broken, it ...

GSR9 by Level 1: Joiner
  • 1855 Views
  • 5 replies
  • 0 kudos

Resolved! Order confusion

Hi, I made an order for an Apple Watch device only and paid the deposit, shortly after received three emails with contract etc and a it’s now all go on our end, after hearing nothing after 24hrs I called customer service and was told I was accepted b...

Marc3 by Level 1: Joiner
  • 663 Views
  • 2 replies
  • 0 kudos

Resolved! Silenced call

HiToday I had a private medical call with a withheld number ( for confidentiality) this didn’t ring or let me answer it, it just showed a missed silenced call!I managed to get the call by phoning them but it happened twice & I have another call next ...

HanHan4 by Level 1: Joiner
  • 726 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hello I had an email today regarding Black Friday sales - I am currently looking to upgrade my phone - potentially the iPhone 13 pro - looking at my current usage and package I have can you get me the best deal

Marie8 by Level 1: Joiner
  • 489 Views
  • 1 replies
  • 0 kudos

iPhone

I’ve just put my sim into another phone but it’s asking me some weird questions when I try to put mobile data on

Lucy87 by Level 1: Joiner
  • 489 Views
  • 2 replies
  • 0 kudos

Resolved! Unlocking an old phone without being on o2

Hi there! I’ve recently been given an old phone that is apparently locked to 02. I would like to unlock it to put in a Virgin sim as this isn’t recognised on the phone (iPhone 7). I can’t log into 02 as I’m not on this network! That seems to be the a...

MS84Sk by Level 1: Joiner
  • 636 Views
  • 1 replies
  • 0 kudos

Resolved! Phone not received.

I ordered a new phone last week but nothing has arrived and I haven’t received an email. Any ideas?A hard search has appeared on my credit score so guessing the request went through. Also the Upfront fee has been taken out of my bank. thanks

Apple Watch - Code 49

I am trying to add mobile data for my Apple Watch but it keeps showing Code 49. I’ve tried to get through to soeak to someone at O2 (as the error message has said I need to) but I can’t get through to an actual person. Any help on this Code 49 would ...