Messages

[susan20]

Suddenly my iphone Xr cannot deliver messages to a specific number (the GMB competition line 65557).  It was doing it okay till a few weeks ago but now - it just says can't deliver.   

Any ideas on how to fix this?

Susan 

[MI5]

@susan20 

Have you reached your spend cap limit?

Guide: Spend Caps & Charge to Mobile on O2 

[susan20]

No, I don't have a cap and I have unlimited messages as part of my tariff.  I just cannot figure it out. 

[MI5]

@susan20 

Unlimited messages don't include messages to competition lines which are chargeable.

[susan20]

I know, but this is the only premium number which has been affected. 

[MI5]

@susan20 

You need to contact O2 to check your account. We can't do that from here unfortunately. 
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.