Iphone 4s call drop..

[Anonymous]

Hi all,

My Iphone 4s is just over a year old so out of warrenty now with Apple and its now has a fault. Basically everytime I make a call i'll be lucky if it lasts 2 minutes before it cuts out and loses signal. I have insurance with o2 which funny enough doesn't cover faults, which I find a bit pathetic but hey ho thats the way it is.

Does anyone here know if I take it in to apple, will they repair or replace it and how much it would cost?

I'm new to all of this so not sure on the process.

Thanks for you help

[Anonymous · Accepted solution]

Apple do offer an out of warranty service.

make a genius bar appointment and they will talk you through what they can do and the costs.

http://www.apple.com/uk/retail/geniusbar/

Typically for £150'ish you walk out with a mint refurb.

Out-of-Warranty Service

If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service Fee listed below.

Please note Out-of-Warranty Repair Service fees from your carrier may be different than those listed below.

iPhone Model Out-of-Warranty Service

iPhone 5	£ 216.44
iPhone 4S	£ 146.44
iPhone 4, iPhone 3GS,  iPhone 3G	£ 126.44

The Out-of-Warranty Service Fee includes a £ 7.44 shipping fee, which applies only if service is arranged through Apple and requires shipping. All fees are in British pound sterling and include VAT. iPhone Out-of-Warranty Service may also be available from your wireless carrier. Pricing may vary.

You could try,

settings, general,reset, reset all settings

or press the top button and home button until the apple logo appears andlet go of both which soft reboots it.

Another is to hook up to itunes and do a back up and then restore.

[adamtemp64]

If just over a year book a genius appointment at apple store and they will diagnose it and give you the options.

Apples customer services is second to none they may help you for a fee or even do a warranty replacement.

[Anonymous]

Thanks guys, i'll make my appointment asap. Its only a month out of warrenty so i'm hoping they'll be reasonable! I'm aslo wondering if I pay a bit extra if they'll let me have a Iphone 5, my 4S has given me nothing but trouble. 😞

[Anonymous]

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@Anonymous wrote:

Thanks guys, i'll make my appointment asap. Its only a month out of warrenty so i'm hoping they'll be reasonable! I'm aslo wondering if I pay a bit extra if they'll let me have a Iphone 5, my 4S has given me nothing but trouble. 😞

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It can depend on the genius or manager !

Ive known them swap it out if a little out of the 12 months.

Did you buy your iPhone from the Apple Store ?

However asking to swap it out for the next model up, even if you offer some cash wont happen in my opinion.

[Anonymous]

Nah I got everything through O2, does that make a difference at all? Wishful thinking from me hoping for an Iphone 4

[Anonymous]

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@Anonymous wrote:

Nah I got everything through O2, does that make a difference at all? Wishful thinking from me hoping for an Iphone 4

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No I just was wondering where you purchased it from.

If they swap it out free then you could sell it to raise funds for the iphone 5.

Shops such as CEX are an idea.

Just to add.

Ensure it is your iPhone at fault and not the sim card.

Take it out and wipe it.

Get it exchanged at an o2 store via a swapmysim.

[Anonymous]

Good idea that! I'm just hoping I don't have to pay too much for a replacement....once thats sorted the first thing i'm doing is cancelling my insurance!

[Anonymous]

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@Anonymous wrote:
Good idea that! I'm just hoping I don't have to pay too much for a replacement....once thats sorted the first thing i'm doing is cancelling my insurance!

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Whose insurance do you have ?

Remember you would no longer be covered at all.

These fones are £400 + to buy sim free.

If you do cancel then see if any household or bank account has applicable mobile phone insurance.

Or your taking a risk.

[Anonymous]

O2's insurance, which I was told at the time would cover everything but to be honest the o2 shop gave me a load of info that I later found out to be false! Including extra charges which I was unaware of at the time but thats another matter.