Internet keeps lagging

[Anonymous]

Hi there,

I am on a contract with the iPhone 5 and when I am not using wifi, my internet seems to discconect then after a while (like 10mins) it works again then it stops working. Is there a way of solving this problem?

Thank you

[Anonymous]

Hi.

First thing to check is that your settings are correct.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?New,Kb=Companion,question=ref(User):str(Mobile...

Also check online with 02 to ensure they are not undergoing any repair works etc.

If all is ok and this continues then you could seek help from an 02 high street guru or arrange a Genius Bar appointment at your local apple store. 

Hope all goes well for you. 

[Anonymous]

Try turning 3G on & off again

[Anonymous · Accepted solution]

Thank you

But I have tried that method but it does not seem to work so I guess I'll need to call 02 or take it to the store. 

[Anonymous]

Tried this method, it seems to be doing the same thing

[Anonymous]

have you tried a restore