Solved: Re: IPhone 6s plus issue

Anonymous · ‎01-04-2016

Ive had my iPhone 6s plus for a few months and its been okay except for this one annoying thing. When I listening to music whether on music app or YouTube etc when I move or run etc the music playing will jump quiet then go back to normal. Ive done the tip where I've put music in back ground or locked phone and it still happens. Is that a design flaw etc or is there something I can do about it. Apple was not very helpful. Advice greatly welcome

MI5 · ‎02-04-2016

Sounds like a fault.
Checked on my daughters phone and it doesn't do that unless there is a setting I don't know about?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5 · ‎02-04-2016

Sounds like a fault.
Checked on my daughters phone and it doesn't do that unless there is a setting I don't know about?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-04-2016

Seems many people are experiencing this

https://discussions.apple.com/thread/7381858?start=0&tstart=0

One guy says it was ok after uninstalling facebook...?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-04-2016

Might explain it then as she doesn't have facebook on her phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-04-2016

Harkens back to the days of jumping cassettes & CDs. I've never experienced this issue on my iPhone 6.

Just a thought. When this happens do you get any emails at the same time

Anonymous · ‎02-04-2016

No I get no notifications, emails, texts etc when this happens. I dont have facebook on my phone. I hate that site lol. Prolly best I take it to o2. I hope their insurance covers it

jonsie · ‎02-04-2016

The best advice I can give you at this stage then would be to take it to your nearest Apple store no matter the distance....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-04-2016

I'll second that - go straight to Apple!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-04-2016

Take it to Apple like the others have advised. Sounds like something has come loose or a faulty part

gindygoo · ‎02-04-2016

Definitely agree, take it straight to Apple @Anonymous

Pop back and let us know what Apple say.

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