Solved: Hotspot

Maria1965 · ‎17-07-2018

I can’t turn on mobile hotspot as the phone says I have to go to site which is www.o2.co.uk/helpmodem but it is not working I have iPhone X monthly payment (contract)can anyone help thx.

MI5 · ‎17-07-2018

@Maria1965

You need to call customer service on 202 and ask them to change your data bolt on to idata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎17-07-2018

@Maria1965

You need to call customer service on 202 and ask them to change your data bolt on to idata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-07-2018

@Maria1965 Have you tried rebooting the phone after activating the hotspot

Maria1965 · ‎17-07-2018

Hi I can’t activate,

Anonymous · ‎17-07-2018

@Maria1965 Call customer services who will be able to help

Maria1965 · ‎17-07-2018

Yes I will call them,thank for help.

Anonymous · ‎17-07-2018

@Maria1965 You are very welcome & please do let us know what happens

MI5 · ‎17-07-2018

You’ll be fine with the correct bolt on

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Maria1965 · ‎17-07-2018

Will do thx

EmilieT · ‎18-07-2018

Hi @Maria1965, and welcome to the forum I hope you can get your hotspot functionality working after talking to Customer Service, but please do let us know how you get on with this!

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