Solved: Extra charge

Anonymous · ‎27-03-2017

Hello

I have been charged for Premium & information services and I don't know what that means.

Could you let me know/trace what this is so I can make sure it doesn't happen again or try and get the money back.

Much appreciated, thanks a lot

Sarah

MI5 · ‎27-03-2017

Hi @Anonymous

You need to follow the advice here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-03-2017

Hi @Anonymous

You need to follow the advice here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎03-04-2017

Hey @Anonymous did you find all the information in the end regarding the extra charges, following the guide that was linked above? cheers

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