Re: Downgrade extra storage

Anonymous · ‎16-03-2017

I paid for extra storage on my old iphone 6 but have recently upgraded to an Iphone 7 but am still be charged for the extra storage. How can I cancel it?

MI5 · ‎16-03-2017

Extra storage where?

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Cleoriff · ‎16-03-2017

I wonder if @Anonymous means a bolt on?

Veritas Numquam Perit

adamtemp64 · ‎16-03-2017

Maybe icloud ? https://support.apple.com/en-gb/HT201318

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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MI5 · ‎16-03-2017

@Anonymous

Please help us help you with more info?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎16-03-2017

or o2 store and share but all guess work unless @Anonymous you help us help you

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎16-03-2017

I think they mean the iCloud storage but they'd have to cancel through their Apple ID for that

MercedesS · ‎23-03-2017

Hello @Anonymous

Did the advice above help you out in the end?

Thanks for letting us know

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bluejools · ‎26-11-2019

This is exasperating, I can't get through to CHAT. My Iphone 6S+ keeps saying it can't store my photos because of lack of memory. I have increased Icloud storate and added more data but still getting the message. If I look at my phone memory, photos don't seem to be the problem, but I would like to move a lot to my laptop. How easy is this to do. I have also deleted/removed a lot of apps. Is there a solution? Or should I go to the O2 shop.

MI5 · ‎26-11-2019

@bluejools wrote:
This is exasperating, I can't get through to CHAT. My Iphone 6S+ keeps saying it can't store my photos because of lack of memory. I have increased Icloud storate and added more data but still getting the message. If I look at my phone memory, photos don't seem to be the problem, but I would like to move a lot to my laptop. How easy is this to do. I have also deleted/removed a lot of apps. Is there a solution? Or should I go to the O2 shop.

It will be your phone storage that is full.

If you have all your photos stored on icloud you can delete them all off your phone to get more space.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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