Damaged phone

[Kieron97]

I received my new phone on 11th July and it appears to be cracked on the screen as it arrived like this what do I do about getting it fixed/replaced?

[Cleoriff · Accepted solution]

Hi @Kieron97 

You need to contact O2 to return it

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

[MI5]

@Kieron97 

Why didn't you report this immediately?

After 9 days it may be too late to report something damaged on delivery.

I fear you my have to pay to repair it or claim on insurance.