Contract

[Naybaldwin]

Good afternoon,,

I had a phone contract with you in my mothers name the number is ************* due to me having no contact with her anymore she has cancelled it. I’m just wondering how I can get a sim by you or another company and keep the same number as it’s really important my number stays the same because of my job as my phone has stopped today I cannot contact anyone and they cannot contact me and I need to be able to do so as soon as possible so I was wondering if you could point me in the right direction on how I would move forward with this.

Many Thanks - Nayla

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@Naybaldwin 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Oxonian]

An alternative @Naybaldwin would be to visit your local O2 retail store :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

[MI5]

Who will have absolutely zero access to their phone number.

[Enlli]

As the number cancelled is in the mother's name with whom the OP has no contact I fail to see how they are going to get the number 

[MI5]

Only by good luck and permission from the account holder.