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Cannot get on internet via 3G/4g

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Anonymous
Not applicable

on ‎15-02-2015 21:51

on ‎15-02-2015 21:51

I have an iPhone 4. I have checked via my O2 account and included in my monthly allowance/tariff is 100mb of data a month. However if I switch off wifi, or have no wifi access I CANNOT get on the internet via 3G or 4g :-(. The phone comes up with the following message whenever I try to connect "could not activate cellular data network" "You are not subscribed to a cellular data service". Please help me 🙂
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MI5
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on ‎15-02-2015 21:55

on ‎15-02-2015 21:55

Check you have 3g enabled in settings and then reset your network connections.
Manual settings here if you need them http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎15-02-2015 21:55

on ‎15-02-2015 21:55

Check you have 3g enabled in settings and then reset your network connections.
Manual settings here if you need them http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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In response to MI5
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on ‎15-02-2015 22:11

on ‎15-02-2015 22:11

Alternatively text ACTIVE to 2020, save the settings and reboot the phone.

you also need to check in My O2 that you have the idata bolt on.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
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on ‎15-02-2015 23:16

on ‎15-02-2015 23:16

You will not be able to get 4G on an iPhone 4.

I DO NOT WORK FOR O2



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