Re: Can't return to alphabet once used an emoji

Woo · ‎05-09-2018

My phone has recently become a problem in some apps & not others but consistently now I cannot continue with written text after I've put in an emoji. It won't return to letters & bottom bar on other pages also sometimes a prob but not always. I haven't damaged it as far as I know. Any ideas?

MI5 · ‎05-09-2018

Try a reset first.
Hold power and volume down together until Apple logo appears on screen.
If phone is prior to 6s you need to hold Power and home key to reset.

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EmilieT · ‎06-09-2018

Hi @Woo, did you get a chance to try a reset as @MI5 suggested above? Is it any better now?

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Woo · ‎07-09-2018

Hi no unfortunately the reset didn't work. I am confused as I can use the space bar & numerical sign & return keys all at the bottom of the screen so I'm assuming it's not damaged but if I go into WhatsApp or texts I can't use anything on the bottom line of the screen. Any ideas why this would be? If I rotate to a horizontal view I can but that's irritating. Thanks for your responses by the way

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