Can’t get hold of o2

Courtney3 · ‎30-03-2020

So I can not get hold of o2 what so ever. I have tried calling them since Thursday. When I go onto my chat on the app I press the headphones and it tells me all the operators and busy. I have tried emailing o2 and had nothing back. The problem is that my data hasn’t been working since I payed my bill and in my app it tells me I have run out of data but my data never got turned on!

MI5 · ‎30-03-2020

@Courtney3

Try Skype to call O2 https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-03-2020

Best time to call is 8am

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2Hannah · ‎30-03-2020

Hi @Courtney3 ,

Your My O2 account should tell you what your billing date is. This is when your data will reset, not the actual day the money is taken from your account.

Do you know what your billing date is? Let me know if you need help navigating My O2!

Hannah

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