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Can't Send or Receive SMS - iPhone 4s

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Anonymous
Not applicable

on ‎20-10-2015 19:45

on ‎20-10-2015 19:45

I have moved from my Nokia 1020 to an iPhone 4s which has always been on O2 and was infact my partners before she upgraded last year.

 

It's now running ios9 as iTunes said it needed to update it.

 

Now it just gives an exclamation mark when sending a text message.

 

I have done the *005 thing and the number it has is +447802000332

 

I am on pay monthly and the carrier is version 21.0

 

...what am I missing?

It shows that it's connected to 3G.

I have tried turning off imessages and trying but it made no difference.

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Anonymous
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In response to MI5

on ‎20-10-2015 22:01

on ‎20-10-2015 22:01

No, just says "call ended".

I'm going to give it until overnight and see what happens - it may sort itself out.

If not then I am due to upgrade soon and going to get the 6S Plus. Just hope I can get a case for it with it being the size of a house brick.
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎20-10-2015 22:05

on ‎20-10-2015 22:05

Certainly sounds barred.
Checkmend or o2 cs will confirm
http://www.checkmend.com/uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎27-10-2015 09:20

on ‎27-10-2015 09:20

Why would it be barred if the contract it was on has ended?

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PiedPiper
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Registered:

on ‎27-10-2015 09:28

on ‎27-10-2015 09:28

Original message is marked as Solved. What did I miss?

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Anonymous
Not applicable
In response to PiedPiper

on ‎27-10-2015 09:40

on ‎27-10-2015 09:40

No Idea, I am guessing o2 thought it would be a good idea to lie again.
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MI5
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on ‎27-10-2015 15:27

on ‎27-10-2015 15:27

@Anonymous wrote:

Why would it be barred if the contract it was on has ended?

Mistakes can happen or maybe there was an outstanding payment on the contract?

Have you checked to see yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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