on 28-09-2022 01:31
After O2 and DPD messed me about with the delivery of this watch, I finally received it today.
The packaging which the Apple watch box was inside had no visible tampering, once I removed the outer packaging, the seal on one end of the Apple watch box was cut with something (either a key or knife).
The strap was fully sealed, no tampering and nothing was missing. The watch itself was still inside its paper wrapping.
Was this done by O2, and if so what was the reason for opening it?
Solved! Go to Solution.
on 28-09-2022 07:34
We have seen that o2 do open some phone boxes, mainly to remove chargers so that they are more environmentally friendly but not sure about watches.
As long as the device looks in new condition, and everything that is meant to be in the box is there then you have 14 days to check it and confirm you are happy with it @Cookiedragon00
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 28-09-2022 07:34
We have seen that o2 do open some phone boxes, mainly to remove chargers so that they are more environmentally friendly but not sure about watches.
As long as the device looks in new condition, and everything that is meant to be in the box is there then you have 14 days to check it and confirm you are happy with it @Cookiedragon00
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here