Apple Watch

[Emf789]

I ordered a GPS & Cellular Apple Watch online and connected it to my phone account but it has come and it is saying mobile data is not available. I have tried updating my phone and then re-pairing the watch to the phone but it doesn’t work. It says ‘your o2 account is not eligible to enable mobile data. Please contact o2 for more information.’ Unfortunately, I can’t get through to o2 at all at the moment as they are on skeleton staff so I’m completely stuck. Can anyone help?

[Cleoriff]

@Emf789 

See if this workaround helps

https://community.o2.co.uk/t5/Apple/O2-and-adding-Airtime-plan-for-Apple-Watch-5/m-p/1321948/highlig... 

If not you need to contact O2 via the various numbers in this guide Guide: Coronavirus Community Help and Support 

They open at 8am.

[MI5]

@Emf789 

You must also have a consumer pay monthly account.

Business accounts and PAYG won't work.

[Emf789]

Thanks - I do have a consumer pay monthly account for my phone & now for the watch (not business). I did get this message from o2 - ‘We've connected your Apple Watch Airtime Plan. If you have any questions or need help visit www.o2.co.uk/watch-help’ but it’s just not working.

[Emf789]

Thanks @Cleoriff - I have checked that and it’s on.