Apple Watch series 7 cellular still not activated after a week

[Carrie-Ann1985]

Hi I recently upgraded to the cellular series 7 it’s now been a week and a day and I am still waiting for my o2 data to activate I have contacted o2 several times and they have told me to wait 24 hours they told me it was my end but it was there end I don’t seem to be getting anywhere I  am starting to regret my decision of purchasing the new Apple Watch as I am not getting the most out of it can anyone help as I am not getting any help of o2 customer service they have said it’s been escalated to the technical team and i am still getting nothing 

[MI5 · Accepted solution]

@Carrie-Ann1985 

Only O2 can help you unfortunately.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[ChazRed]

I’m having the same issue!!! Have you got it sorted yet? O2 are fobbing me off sooooo much! I call them everyday now! Have you had your phone connected yet.

[Carrie-Ann1985]

Hi @ChazRed  it started working after a week and a half I called o2 and they escalated it to the technical team but I think at a lot of people had the same issue 

[Themadwife]

Same problem. Guy at my store been helpful. O2 have had technical issue with connection to Apple Watch, but now sorted, BUT, as I tried to initiate my data plan with my new Apple Watch during that period , the message on my Watch  is still ‘O2 activating’ . Guy at store wants this reset, but has had to resort to sending a ticket to Head office to get my account reset. I’m still waiting after 24 hours of that being sent, but guy  from shop keeps calling me and updating- has promised me refund on data plan etc 🤞🤞🤞

[cla]

Well its been a week so far from order received by O2 still Activating taking MI5 advise as above post 2

Facebook    https://o2uk.co/O2CFB

Twitter        https://o2uk.co/O2CTW 

Instagram   https://o2uk.co/O2CIG

Will send same message to All three accounts.I can't go through the chat thing again otherwise it'll count as a full time job - unpaid.

There was some posts re technical problem o2 are aware of, anyone know anything about this? I can't find the thread again thanks CLA