Apple Watch - not able to add mobile plan!

[TK2]

Hiya! 

Seen this being posted a few times, but I need help! 

Upgraded my series 5 to an ultra and at the same time paid off my 13 pro max and when to a o2 sim only on a monthly plan. 

I have been unable to add my mobile plan onto the watch, and after talking to the support agents and suggesting that a re-set of the e-sim was needed (saw that was the fix for some) I was informed a ticket would be raised with Apple. No surprise to never be contacted by Apple! 

can anyone help me here, as its a feature i’m paying for! 

😩

[pgn]

Ah, @TK2 - sounds like you need to watch out for a PM from @O2Emma - good luck!

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @TK2 I will send you a private message to look into this for you.

[TK2]

The amazing o2Emma fixed my issue in about 20mins! 

Thanks so much!! 

[O2Emma · Accepted solution]

@TK2 Your welcome 

[TK2]

Thankyou!! Yes, issue resolved thanks to o2Emma. 

[Jd8]

@O2Emma hi, I'm having difficulty activating the mobile service on my apple watch 8 via my iphone 13 pro. Since setting up my o2 mobile plan it has been stuck on 'activating'. Can you advise or help? Thank you. JD

[O2Emma]

Hi @Jd8 I will send you a private message to look into this for you.

[O2Emma]

Hi @Anonymous  Can you look into this for @Jd8 please.