Solved: Apple Watch esim plan more than expected

Ross45 · ‎20-06-2020

Wonder if anyone can help...

I have a 12 month SIM only contract for my iPhone and, around 2 weeks ago, added the Apple Watch plan. I believed this was an additional £5 (incl. VAT). However, I've just received my bill for May to June and I've been charged an extra £5.78 plus VAT.

I have tried to call O2 customer services but, given my working hours, it's been difficult to get through.

Can anyone help?

Many thanks

jonsie · ‎20-06-2020

There may have been a pro-rata amount charged if the plan was added before your billing date @Ross45

The best number to get through seems to be
0800 587 4005

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎20-06-2020

There may have been a pro-rata amount charged if the plan was added before your billing date @Ross45

The best number to get through seems to be
0800 587 4005

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Ross45 · ‎20-06-2020

That makes sense.

Many thanks for your fast response.

Much appreciated.

MI5 · ‎20-06-2020

@Ross45

For info, the watch plan is also subject to the annual rpi increase.

https://www.o2.co.uk/prices

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-06-2020

You're welcome

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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