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Apple Watch esim plan more than expected

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Ross45
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on ‎20-06-2020 15:47

on ‎20-06-2020 15:47

Wonder if anyone can help...

 

I have a 12 month SIM only contract for my iPhone and, around 2 weeks ago, added the Apple Watch plan.  I believed this was an additional £5 (incl. VAT).  However, I've just received my bill for May to June and I've been charged an extra £5.78 plus VAT.

 

I have tried to call O2 customer services but, given my working hours, it's been difficult to get through.  

 

Can anyone help?

 

Many thanks

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jonsie
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on ‎20-06-2020 16:03

on ‎20-06-2020 16:03

There may have been a pro-rata amount charged if the plan was added before your billing date @Ross45 

The best number to get through seems to be
0800 587 4005

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
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on ‎20-06-2020 16:03

on ‎20-06-2020 16:03

There may have been a pro-rata amount charged if the plan was added before your billing date @Ross45 

The best number to get through seems to be
0800 587 4005

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Ross45
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on ‎20-06-2020 17:01

on ‎20-06-2020 17:01

That makes sense.

 

Many thanks for your fast response.

 

Much appreciated.

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MI5
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‎20-06-2020 18:29 - edited ‎20-06-2020 18:30

‎20-06-2020 18:29 - edited ‎20-06-2020 18:30

@Ross45 

For info, the watch plan is also subject to the annual rpi increase.

https://www.o2.co.uk/prices

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎20-06-2020 18:30

on ‎20-06-2020 18:30

You're welcome smiling

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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