on 05-04-2022 13:30
Hi there
I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.
I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.
I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.
Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?
(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)
Many thanks
on 25-03-2023 17:21
on 25-03-2023 17:21
@Barcelo wrote:I don’t know if that’s happened to others as well, but I’m now out of mobile data😞. It worked only for couple of weeks. My plan is enabled and it shows in the Watch app on my iPhone. But the status is “No connection”. I’ve unpaired/paired and still nothing. Very frustrating
Tagging @O2KyleW who is on this afternoon into the early evening, @Barcelo - hopefully you are on-line and able to see his message presently. Failing that, Monday morning is when Advisors are back online again, reach out then. Good luck!
on 03-04-2023 15:50
Thanks all for your help, but I decided to cancel my watch airtime plan (that will save me £5/month that I’m not making use of). Calling 202 to cancel this is so far quite a nightmare. What are other people experience with this process?
on 10-05-2023 06:11
Hi,
I’m having the exact same with my apple ultra watch. Set up for cellular well over a month ago but still got the activating with the spinning disc. If someone could help with this it would be much appreciated. Thanks.
on 10-05-2023 07:42
on 10-05-2023 07:42
on 10-05-2023 08:05
on 10-05-2023 08:05
Thanks for the tag, ill send a private message over now.
on 10-05-2023 08:10
on 10-05-2023 08:10
on 28-05-2023 10:46
Hello, I have this issue too. Could someone from O2 please assist?
Many thanks. 🙂
on 04-06-2023 18:21
Anybody? Pleeeease! 😔😅
on 04-06-2023 18:40
on 04-06-2023 18:40
on 04-06-2023 19:04
on 04-06-2023 19:04
Great, thank you! 👍