on 05-04-2022 13:30
Hi there
I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.
I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.
I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.
Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?
(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)
Many thanks
on 19-02-2023 09:59
on 19-02-2023 09:59
Hello. I have the same "Activating" watch mobile plan issue for 6 weeks now, endless cycles with O2 support, O2 store raised a priority request but have heard nothing. At my wits end... @O2Georgina @O2Sarah is anyone from O2 able to help with eSim reset/account reset?
Many thanks
on 19-02-2023 10:11
on 19-02-2023 10:11
on 19-02-2023 14:10
on 19-02-2023 14:10
on 20-02-2023 08:32
on 20-02-2023 08:32
on 20-02-2023 08:57
on 20-02-2023 08:57
on 21-02-2023 21:37
on 21-02-2023 21:38
on 21-02-2023 21:38
on 21-02-2023 23:50
on 21-02-2023 23:50
on 08-03-2023 16:30
Seems swapping the sim the repairing my apply watch has finally resolved the issue. I'm not sure why o2 are not doing this as a standard fix. After 5 months i can finally add a data plan to my Apple watch thank you @O2Sarah you have been very helpful throughout this whole ordeal.
on 24-03-2023 18:28
I don’t know if that’s happened to others as well, but I’m now out of mobile data😞. It worked only for couple of weeks. My plan is enabled and it shows in the Watch app on my iPhone. But the status is “No connection”. I’ve unpaired/paired and still nothing. Very frustrating