on 05-04-2022 13:30
Hi there
I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.
I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.
I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.
Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?
(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)
Many thanks
on 23-12-2022 02:37
on 23-12-2022 02:37
😮I literally went through the exact same processes you did. It’s like the whole process is scripted, but they still can’t resolve the issue. After a pointless back and fourth with a “supervisor” last week I have been told the tech team will contact me in 5 days (it’s now 7 days with no contact) to try another fix, but I’ve lost confidence in o2 sorting this issue out. I bought the Apple Watch ultra mainly to use the data plan feature with its long battery life to help me limit my screen time. if o2 cannot resolve this issue I am planning to move to another provider to try my luck there in the new year.
on 23-12-2022 08:28
on 23-12-2022 08:28
on 23-12-2022 08:42
on 23-12-2022 08:42
on 23-12-2022 08:46
on 23-12-2022 08:46
on 23-12-2022 08:53
on 23-12-2022 08:53
You too 😊,have a lovely Christmas ❤️🎄
on 23-12-2022 09:13
on 23-12-2022 09:13
Same here. It’s unbelievable. I can see me choosing another carrier too.
23-12-2022 09:58 - edited 23-12-2022 09:58
23-12-2022 09:58 - edited 23-12-2022 09:58
Hi, not sure if you could work your magic on my plan too? Been stuck for a few days
on 23-12-2022 10:12
on 23-12-2022 10:12
on 24-12-2022 09:35
on 24-12-2022 10:57
on 24-12-2022 10:57