Adding cellar data plan to Apple watch

[D0nm4n]

Hello all, hope some one can help

i am trying to use the phone app to add a cellular plan to an Apple Watch that I have used on other network providers. I have been through the forms and tried all of the suggestions, but no joy. I still get either 

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 15

or

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 15

@O2Lisa 

please help

[madasaf1sh]

@D0nm4n 

There is an issue between Apple and o2 which is causing issues activating the Lisa isnt on shift, but have you actually called 202 ??  As they should be able to help?

[D0nm4n]

Hi @madasaf1sh 

yes I should have mentioned that have called 202 on a number of occasions, but no luck…

[MI5]

@O2Sarah- is next in duty Monday morning @D0nm4n 

[O2Sarah-]

Thanks for the tag @MI5 

@D0nm4n I will send you a private message so we can look into this.