Solved: When adding a watch to my plan should I upgrade my...

JohnG70 · ‎13-06-2023

When adding a watch to my plan should I upgrade my existing number or get a new number?

I don't want to lose my existing phone number abd don't know which option to choose, can anybody help?

MI5 · ‎13-06-2023

All smartwatches have a different number (you can't have two devices with the same number) but sync with your phone functions.

Make sure you are taking a new or additional contract and not an upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎13-06-2023

@JohnG70

You need a NEW number or else your phone will be replaced and lose signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JohnG70 · ‎13-06-2023

OK thanks, so I take it the new number will apply only to the watch and not my phone.

Will I still be able to use my phone apps such as WhatsApp, calls and messages from my phone on my watch or will it run independently on its own number? Really I need it to be an extension of my phone.

MI5 · ‎13-06-2023

@JohnG70

All smartwatches have a different number (you can't have two devices with the same number) but sync with your phone functions.

Make sure you are taking a new or additional contract and not an upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JohnG70 · ‎13-06-2023

Thank you 😊

MI5 · ‎13-06-2023

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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When adding a watch to my plan should I upgrade my existing number or get a new number?

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