5c - Unexpected High Data Usage

[Anonymous]

Hi,

My daughter recently upgraded to an iPhone 5c. Everything seemed to be ok in the first month up to 10th March, but on Monday 17th she received a text to say she had used all her data allowance within a week.

I contacted O2 via on-line chat, and they kindly agreed to add a 500mb bolt on free of charge.

However, on Monday, I started to keep tabs on data usage, when she had the 500mb available. When I checked this evening, there was 253mb left with a warning message that 80% of the total monthly amount was remaining.

I have checked the bill from March 11th, and I noticed that every day since she upgraded (on 17th Feb) there is at least one and sometimes two entries for idata.o2.co.uk up to 92kb each time. As of last month, the total volume for these entries was 790,274 which the bill says equates to 771.76mb.

I am totally unaware as to what this idata.o2.co.uk is for - I can only imagine it is some form of O2 information service that we were NOT made aware of, and should be switched off.

Would be grateful if anyone can give some advice on this as I refuse to pay additional money for a service we were not aware of and seems to have been sneaked in via the back door!!

Many thanks.

[Anonymous]

Thanks again to you both. Will be giving this phone a good looking-at when she gets home!!!

[Anonymous]

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@MI5 wrote:
I'd forgotten that thread bob - you should add it to the index thread and I'll include it on the main post next time I do an edit.....
Apologies for going slightly off topic...

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Done.

[Anonymous · Accepted solution]

Had a check of the information noted above when DD finally arrived home. Interestingly, App Store showed up as having used just under 50% of the mobile data used (494mb).

I recorded the usage for each application shown then reset them all to see what ends up being used toay.

Have also switched off the mobile data, and so far today there has been no further mobile data usage, but will check again later after she has been out and no doubt facebooking/snapchatting (or whatever!!) and see if the App Store.

[Anonymous]

Hi.

At least you have some structure on what's being used.

Always download apps and update apps on wifi.

Turn off 'app refresh in the background' too.