4g

Anonymous · ‎19-12-2017

Ok, got an iPhone 6s 3 months old , 4g enabled, new sim installed today, live in a good 4g area. My wife has exactly the same phone/setup. At home I cannot get 4G anywhere, only E or occasionally 3G. Wifes works 4G everywhere. I can get 4G on my phone about 200 meters away from the house. I also get no service as well! Any ideas anybody ?

MI5 · ‎19-12-2017

Where did the phone come from?
Faulty?
If you have an Apple store nearby, get them to run a diagnostic check on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎19-12-2017

Can you swap sims with your wife to see if the fault stays with your phone or moves with the sim to your wife's?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-12-2017

Have you tried a reset in iTunes?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎19-12-2017

Maybe your phone connects to a different mast. Have you checked the coverage check

https://status.o2.co.uk

Marjo · ‎20-12-2017

Hi @Anonymous! Did any of the above suggestions help you with your phone signal? It would be great to hear how you're getting on with this.

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