help!!!

[Anonymous]

Really struggling with this. Upgraded my phone to the s5 on Monday.. Kept same number but was sent a new sim for 4g. Terrible signal.. Used the online chat and went through everything until finally they told me to try change network and then back to o2.. Genius!! Full bars..sadly this caused the mobile internet to fail but off I went again back onto the online help where they kindly emailed me the details to put into my network settings..that done I restarted the phone and you guessed it.. Signal has gone 😞😩 anyone?

[Anonymous]

Hi

Did you perform the sim swap. I so it can take a while to settle.

Try a reset of your iPhone by ;

Holding the Top Sleep/Wake Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset Network Settings.

[Anonymous]

My apologies I omitted to add this link to check your masts out via your full postcode.

http://status.o2.co.uk

[Anonymous]

Sorry.. It's a Samsung s5 lol. But yes good coverage in my area. I can get full bars when I try to change to say Vodafone then back to 02 but this knocks off the internet, when I have internet I have 1 bar phone signal.

[Anonymous]

Oh and yes it was a sim swap on Monday

[MI5 · Accepted solution]

Yes, clearly says S5.....
After you do your manuall network trick, just try resetting the apn rather than re-entering all the details manually.

[Anonymous]

@MI5 the op has set me straight.

No need. 😞


@Anonymous

I hope you get this sorted quickly.

[Anonymous]

Sir.. Or madam lol.. I thought that solved it and for 20 seconds it worked. Sadly back to 1 bar 😡

[Anonymous]

I'll risk ridicule again by adding this link.

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

[Anonymous]

I have mobile internet with 1 bar signal. I have full bars if no mobile internet..so frustrating