Xperia z1 compass

[Anonymous]

Have all, does anyone have a problem with the compass on their Xperia z1, I have tried various apps, and on none of them can I get the compass to work, I think it may be a problem with the magnometer, I have tried the service tests, and the accelerometer works, the gyroscope works, but not the compass.

[MI5 · Accepted solution]

Are you still under warranty? If so, contact Sony for a repair.

[viridis]

Any chance you have it in a case with magnetic clasp?

[Anonymous]

I don't have it in a case, so there is no issue there.

[Anonymous]

i bought the phone through o2 so it should still be under cover with them, i will have to get in touch with them to see if they can replace the handset, as i cant do without a phone, its the only one i have.  when i was with orange, they used to send out a replacement next day fo faulty handsets, im hoping o2 will be the same high standard

[Cleoriff]

You really would be best advised to get the phone back to Sony if it is still under warranty as you say.

Contact details here. Give them a ring first and see what they advise..

http://www.sony.co.uk/support

[Anonymous]

thanks for the reply, but it should be covered with O2 i would have thought, as when i was with orange, it was always them i contaced, never sony

[Cleoriff]

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@Anonymous wrote:

thanks for the reply, but it should be covered with O2 i would have thought, as when i was with orange, it was always them i contaced, never sony

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I understand that but O2 repairers don't have a very good reputation sadly.. Of course it is entirely up to you but if the phone is in warranty then the manufacturer is the route we usually suggest. At least Sony are specialists of their own phones. Anova (O2 repairers) have to repair all brands

[viridis]

O2 will only swap a device if it develops a fault in the first month.
I would bypass O2 and get Sony to fix it
http://support.sonymobile.com/global-en/contactUs/

[jonsie]

I would also back the advice of others and deal direct with Sony but obviously you will be without a phone until it is repaired.

If you do decide to deal with O2 via the store, loan phones are available with a returnable deposit of £25 but these are very basic handsets.