Wifi on London tube

[Anonymous]

Hello everyone,

when I want to register for virgin wifi in the tube, i got message: error, it seems that this device is registered on another number. If i check my devices in o2wifi webpage I can see my current phone and number there. Still I cannot log in to wifi at tune stations. Can you please help?

[MI5]

Have a look at the help here.
https://www.o2.co.uk/help/network-coverage-and-international/wifi-on-the-underground

[Marjo]

Good evening @Anonymous! Welcome to our forum!

Sorry to hear you weren't able to register. Did the page linked above by MI5 help you with the issue?

[MI5]

You can also try resetting your connection as described here https://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conn...

[MercedesS]

Hello @Anonymous, 

Please follow @MI5 advice and read how other members fixed the issue.

Maybe your issue is related to what @Tofolo_1 had explained:

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[...] Its the O2 wifi network that remembers the MAC address of your Phone so even if you do all the deleting it does nothing. The next time you connect O2 wifi simply sees the MAC address again and connects on the old account. Its not the phone settings 🙂

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Please let us know if that’s what you needed and if there’s anything else we can do for you 

And thanks to everyone for the help