Why is my data not working?

[Anonymous]

I have a monthly bill for unlimited text and calls and 1GB UK data. But since this morning, my data signal hasn't shown and I could not be access to the Internet. Can someone help me ? I can phone and text, but only data is gone. It is nothing related to that if I have paid the bill this month. 

Thank you.

[perksie]

http://status.o2.co.uk/

[Anonymous]

Hi,

If you've not yet done so, have you restarted your phone..?  And have you had or made any changes, e.g. upgraded, changed tariff or SIM card..?  And what device do you have..?  All this info helps as this thread grows for you.

Jonty.

[jonsie · Accepted solution]

There is a general problem at the moment...many threads.

• Unexpected Issues
• Planned maintenance

Start Fixed Details Status

Oct 3, 2013 10:45 am

Service is improving for customers who may have been impacted by an intermittent problem when using their mobile phone from earlier this afternoon. Our engineers are continuing to monitor the situation. We apologise for any inconvenience

Ongoing

[Anonymous]

I see. 

Many thank.

[Anonymous]

Would this intermittent issue effect receiving text messages too? As I am not receiving texts for a long time after they have been sent.

[perksie]

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@Anonymous wrote:

Would this intermittent issue effect receiving text messages too?

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Did you read the post above?

[Anonymous]

Update 23:45hrs

The intermittent problems experienced by some of our customers today have now been resolved.

Routine upgrade work on our 2G and 3G networks led to unexpected congestion affecting around 1% of O2 customers. We apologise to those customers and thank them for their patience.

[Anonymous]

Also on monthly contract and even when my mobile data claims to be on 4g I  find it near impossible to load a single page on my S5. 

[MI5]

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@Anonymous wrote:

Also on monthly contract and even when my mobile data claims to be on 4g I  find it near impossible to load a single page on my S5. 

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You have posted on a 2 year old thread.

Could you please start your own with as much detail as you can regarding your problem and we will advise as it may be a settings or account issue you are having.