Unable to send or receive MMS, Galaxy S3

[Anonymous]

I have an O2 contract, but using an unlocked UK Galaxy S3 (BTU firmware). For a while now I've not been able to send or receive MMS messages - sending has the error 'service not activated on network', receiving gives me a text from O2 with a link to view the message. I've checked the APN, looks correct. I've reset to default settings, no luck. Sending ACTIVE to 2020 does nothing, I don't even get a reply (tried this several times).

This has been happening for some time now, although it was working a few months ago.

My girlfriend has the same phone, same contract and the same problem.

Mobile 3G data works fine.

Any ideas? 

[Anonymous · Accepted solution]

Have you phoned 02 on 202 for contract customers to have your account provisioned for mms ?

APN Help.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

[jonsie]

Also check in Messages>>settings and make sure you have auto-retrieve ticked under MMS settings. Reboot your phone after any change in the settings. Texting ACTIVE to 2020 should ensure you have the correct APN settings. What happens if you try to send yourself a photo?

[Anonymous]

Nothing, doesn't send! Texting ACTIVE to 2020 does nothing either

[jonsie]

Call 202 and make sure mms is provisioned on your account.

Your APN settings should look like this:

Mobile Web

Name:  O2 UK Mobile Web
APN: mobile.o2.co.uk
Proxy: Not Set
Port: Not Set
Username: o2web
Password: password
Server: not set

MCC: 234
MNC: 10
Authentication: PAP
APN Type: default,supl
APN Protocol: IPv4


MMS

Name: O2 UK Pay Monthly MMS
APN: wap.o2.co.uk
Proxy: Not set
Port: Not Set
Username: o2wap
Password: password
Server: Not set
MMSC: http://mmsc.mms.o2.co.uk:8002
MMS Proxy:  82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication: PAP
APN type: mms
APN protocol: ipv4

[Anonymous]

yes, that's what I have on my APN settings

[perksie]

Those are the correct settings as jonsie has the same phone, so if you have them entered corrrectly it can only be that MMS is not provisioned on your account.

Ask O2 to turn off MMS and re-enable it, they might be reluctant to do that but it should fix the issue.

[Anonymous]

Rang O2 CS on 202, they reset the MMS provisioning, and it still doens't work. So now I've given up and will likely switch to a different network once my contract ends next month

[Anonymous]

Are you able to try your sim card in another phone and then try sending a MMS.

This will rule out wether it is your account or phone that has the issue.

[Anonymous]

My g/f has an S3 as well, but it's not working for her either. I rang CS about hers as well. Same thing, MMS provisioning was reset. Still not working.