Solved: Technical issue

dashworth72 · ‎25-11-2017

Hi, my wife has a samsung galaxy A3, she put a password to lock her screen. We have tried several times to unlock the screen without success, is there a way she can unlock the phone or reset the phone without losing the content?

Thankyou

MI5 · ‎25-11-2017

Put the wrong code in 10 or so times and at some point you will see a message on the screen asking if you want to unlock with Google account.
Tap the message and enter the Google ID and password to unlock it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-11-2017

Put the wrong code in 10 or so times and at some point you will see a message on the screen asking if you want to unlock with Google account.
Tap the message and enter the Google ID and password to unlock it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎27-11-2017

Hi @dashworth72 welcome to our forum! Let us know if the above suggestion worked for your wife's phone?

Cheers @MI5!

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