Apple Watch - Unable to register for watch plan - Reference code 08

[AlexDelany]

Hi,

I have called into O2 multiple times and they are unable to help me get my Apple Watch to work with O2 I keep getting Reference code 08. Tells to me to call 202 which I do but nobody is capable to resolve this issue.

[madasaf1sh]

@AlexDelany 

Best  thing to do is look at this guide and speak to o2 via Social Media... Activate Apple Watch Guide 

[Bmw330ds]

Did they resolve the problem?

[pgn]

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@Bmw330ds wrote:

Did they resolve the problem?

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Did you take a look at the guide: Activate Apple Watch Guide @Bmw330ds?

Sometimes we never hear back, but maybe @AlexDelany will drop by and let you know. Good luck!

[Peter_L]

Hello @AlexDelany I had the same issue few months ago and what helped me was to contact O2 Customer Support first to reset my Apple Watch account - this removes 08 error, then unpair Apple Watch. After your watch is unpaired, contact O2 to replace/swap your SIM card (eSIM or plastic SIM - depends which one you use) and when you got your new SIM installed in your iPhone - pair your watch again and it should work. It did for me! Good luck

[pgn]

Good one, @Peter_L - I have tagged the forum manager and current acting manager onto this into the discussion on the Activate Apple Watch Guide - maybe see if it makes it into the guide proper at some point🤞👍🏼