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Sony Xperia XZ display keeps randomly waking up

Anonymous
Not applicable

on ‎06-03-2017 21:19

on ‎06-03-2017 21:19

My Sony Xperia XZ display rondomly turns on, any ideas? could the handset be faulty?

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Cleoriff
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on ‎06-03-2017 21:26

on ‎06-03-2017 21:26

Hi @Anonymous I will call @viridis in to advise on this one. (if he is about?)

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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In response to Cleoriff

on ‎06-03-2017 21:28

on ‎06-03-2017 21:28

Thanks

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MI5
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on ‎06-03-2017 21:28

on ‎06-03-2017 21:28

This might be caused by wakelocks and can be generated by apps running background activity or other processes.
You might also want to check if "double tap to wake" is enabled as this can be quite random sometimes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎06-03-2017 21:32

on ‎06-03-2017 21:32

Yes I do have "double tap to wake" enabled
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MI5
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on ‎06-03-2017 21:35

on ‎06-03-2017 21:35

Turn it off to see if problem goes away.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎06-03-2017 21:37

on ‎06-03-2017 21:37

I have just turned it off and will monitor is over the next 24 days. If the problem still occurs I might get an exchange as I am still withing the 14 day period.
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MI5
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In response to Anonymous
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on ‎06-03-2017 21:39

on ‎06-03-2017 21:39

If it is faulty you can get an exchange up to 28 days but you should run it in safe mode first to be sure it's not one of your apps causing it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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