Solved: Re: Snapchat not sending snaps

Anonymous · ‎12-10-2015

Hoping someone can help me

Just today my snaps on snapchat will not send on wifi but will on data.i've tried the usual,turning it off and on,reinstalling it,logging out etc. I've contacted snapchat but waiting for a reply.

MI5 · ‎12-10-2015

Actually this looks like a common problem.
Some things to work through here and also some suggestions that SC may have wrongly blocked your ip https://www.google.co.uk/?gws_rd=ssl#q=snapchat%20wont%20work%20on%20wifi
I think SC support is your best chance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-10-2015

Is anything else working on wifi?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-10-2015

yes,whatsapp,pinterest and google is. also i can view my story's on snapchat but jsut won't let me send any.I've tried resetting my internet aswell but still nothing.

MI5 · ‎12-10-2015

Has the app updated recently?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-10-2015

yep,everything is up to date.

MI5 · ‎12-10-2015

Actually this looks like a common problem.
Some things to work through here and also some suggestions that SC may have wrongly blocked your ip https://www.google.co.uk/?gws_rd=ssl#q=snapchat%20wont%20work%20on%20wifi
I think SC support is your best chance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-10-2015

i have been googling it lol. i have found it's a problem on sky's side! i'am with sky internet and im hoping to ring up tomorrow and find out wtf is going on.I shouldn't be paying for internet when it messes around like this.

MI5 · ‎12-10-2015

I agree.
Give em hell

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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