Hi Guys,
I bought a Samsung J3 from O2 in December 2016, so its only three months old (Pay as you Go - no Insurance)
Yesterday it was working absolutely fine and when I woke up this morning the screen would not 'turn on' even though the phone is on. It later started flashing green & purple, with some of the 'normal' home screen visible beneath, and after closer inspection there is now a hairline crack running diagonal across the screen in a zig zag line.
I have to stress, as this phone was a replacement for an iphone which i foolishly dropped and the screen subsequently smashed in to a million pieces - I have look after this J3 like a new born baby - it has always had a tempered glass screen protecter and a hard cover. I have not dropped it once...
I know I have not caused this to happen, and from research online it appears O2 will have little sympathy if I was either to take back in store or send it off for a repair qoute, and my best option is to send to samsung - my question is the following;
Is sudden screen cracking a known issue with the Samsung J3?
I have read my credit card company may be able to help with reclaiming the funds spent - does anyone have any experience with this?
Thanks in advance for any responses.
Matt
