Push Notifications not working on wifi

mike67 · ‎08-09-2018

My push notifications have stopped working on wifi they all come through when i switch off wifi.
Have an s7 ive tried loads of things please help

Anonymous · ‎08-09-2018

@mike67 Have you tried turning push notifications off then on again? Try a reset

MI5 · ‎08-09-2018

Go into WiFi advanced settings and change to always on.

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mike67 · ‎08-09-2018

its already on always

mike67 · ‎08-09-2018

This worked for about minute now stopped again

MI5 · ‎08-09-2018

It's going to sleep on WiFi by the sounds of it.
Check the doze settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-09-2018

I’ll bow out now as I don’t have much Samsung or android experience

mike67 · ‎09-09-2018

Just update still not working same on all phones or they come through in a batch. but notifications work on data and other wifi networks. Swapped router still same

MI5 · ‎09-09-2018

Maybe talk to your broadband provider then?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎21-09-2018

Hi @mike67, any progress with this since you last posted? Please let us know if you found out more on why this is happening or how to resolve it

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