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Payment screen blank.

Igf1960
Level 1: Joiner
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on ‎21-11-2023 10:37

on ‎21-11-2023 10:37

When trying to make payments the screen goes blank.  I have reinstalled the app but the same thing happens when the payment screen should come up it doesn't.  Any assistance would be appreciated. 

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MI5
Level 94: Supreme
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on ‎21-11-2023 11:24

on ‎21-11-2023 11:24

@Igf1960 

Can you log in online https://mymobile.o2.co.uk/ ?
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

All ways to pay here including how to set up a direct debit to avoid future issues Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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