Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

[Anonymous]

Hi,

I got a Oneplus 5T but after a few days WhatsApp started to behave like there is no data connection, even when I was on WIFI or 4G. I could use other apps with data. I would be really interested if anyone else is having the same problem. It happened near the time I put a second SIM in so I tried to replicate it as follows and it did replicate. But I am struggling testing with one SIM because this is also behaving silimlar but as I haven't done a full test as below with one SIM and gone throught the reinstall process I need to reserve my judgement.

• OxygenOS 4.7.2
• Andriod 7.1.1
• Android Security patch 1 October 2017
• Build Number ONEPLUS A5010_43_171115

Replication Steps

• Uninstall WhatsApp
• Install WhatsApp
• Settings>SIM & network>SIM 2>Enable
• Playstore>WhatsApp>Install
• Open WhatsApp
• Agree Terms Continue
• Allow - Phots etc
• Allow – Contacts
• Enter mobile number to verify Connecting…
• OK Continue - Auto detect
• Allow – SMS
• Select call me
• Enter code
• Restore backup if you have one
• ## messages restored
• Next
• Next
• Initializing
• Restart
• WhatsApp
• Reboot
• Open WhatsApp

**There will be no Last Seen status and when you send a message you will not get 2 ticks. Someone sending a message to you will get the same.

Thanks

Lee

[MI5]

Could be a whatsapp issue with the firmware.
Have you tried the OP forums or emailed whatsapp support?

[Anonymous]

HI MI5,

No I haven't, I will do and update this post.

Thanks

Lee

[MI5]

Cheers mate, it will be interesting to know.

[pgn]

BTW, @Anonymous, has your 5T not been offered Oreo version of Android yet (8.0.0 came to my 3T a couple of weeks ago, unbidden). Just in case it's what OnePlus Support are going to recommend you do...

[Anonymous]

No not yet, I think I read somewhere that it may be getting it January 2018, but not sure.

[Anonymous]

I have logged a OnePlus support call and a forum post.

Forum

https://forums.oneplus.net/threads/oneplus-5t-whatsapp-thinks-no-data-connection-but-there-is-4g-wif...

Lee

[pgn]

I hope it is something the OP support team can help with. Best of luck.

[Martin-O2]

Hey @Anonymous how are you getting on with this? Are you still having issues? 

[Anonymous · Accepted solution]

Hello Martin,

I refreshed the cache as OnePlus said like this :-

- Power off your device.
- Press the power key + volume down for a few seconds.
- Select English.
- Look for Wipe data and cache > Wipe Cache

and then reinstalled Whatapp said, but also at the same time the phone received an update ONEPLUS A5010_43_171206.

Now I cannot replicate it. I will monitor this for a week. But not sure which made a difference. If I was a betting man, I would say the update.

Lee