Not registered no network

[Quin18]

I've recently received my new phone on 05/03/23 Samsung A33 5g.To save my number a PAC date was set-up and scheduled for 07/03/23. I followed all the instructions where it told me that I should be up and running at 6pm that day.Since after 6pm on 07/03/23 I can't call or receive any calls – and what pops up is Not registered on network. Switched it on and off throughout the day and night, with no change. Changed the sim over from my old phone – no change. Restored – no change. So I'm paying for a phone that I cannot use.

I would appreciate an urgent response if anyone has had the same problem.

Ta much

[Enlli · Accepted solution]

This is a Community forum made up of customers like yourself and in this case it needs someone to look at your account which can't be done from here

Message O2 on 

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Also: edit your post to remove your number as this is an open forum and you leave yourself open to spam or worse

[Enlli]

*Flagged 

[Quin18]

Thanks