This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Not receiving OTP

CB27
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎25-11-2024 20:15

on ‎25-11-2024 20:15

I am not receiving OTP codes from my banks unless I restart my phone once they have sent them. Any ideas? I am on Pay and Go. Good signal. It suddenly started a month ago. 

Message 1 of 5
168 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 151782 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎25-11-2024 20:18

on ‎25-11-2024 20:18

@CB27 

Check guide Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
166 Views
0 Kudos

CB27
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎30-11-2024 09:17

on ‎30-11-2024 09:17

I have checked the help message section but still not cured issue. I can receive codes from 92 via text. 

Message 3 of 5
101 Views
0 Kudos

madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

on ‎30-11-2024 09:55

on ‎30-11-2024 09:55

@CB27 

 

Sounds like the phone is failing to connect to the message centre, so could be losing the data channel, so first thing to try is a new sim, or try your sim in a different phone..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 5
90 Views
0 Kudos

MI5
Level 94: Supreme
  • 151782 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎30-11-2024 10:24

on ‎30-11-2024 10:24

@CB27 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
88 Views
0 Kudos
Top