Network Unlock

[Anonymous]

Hi
Hope someone can help me with this. I've got a HTC one that i bought earlier this year on a new refresh account. I'm due to go abroad end of August and want to use it abroad. I've now filled in the online unlock request form twice and have not received a code to unlock the phone. I first requested this in May and then again in June and have not heard anything since.
Can anyone point me in the right direction on how I can get this sorted as I don't really fancy paying the high roaming charges whilst abroad.
Any help/advice will be greatly appreciated
Ash

[Anonymous · Accepted solution]

Hi

Ring 202 to speak to Cs.

As your using the phone its imei should be latched to your account OK.

You also need to make sure all the security questions are answered precisely.

[Anonymous]

Ok thank you for that I'll do that now.

[Anonymous]

Good luck and perhaps let us know how you fair.

[Anonymous]

Hi
Just had an online chat and his promised I will get an unlock code within 7 days
Thank you

[Anonymous]

Well I did suggest the UK Cs number but if online Live Chat have helped , its all good.

They are both Cs departments after all. 

[Anonymous]

I tried CS but couldn't get through so tried web chat which was quicker
Thanks again

[Anonymous]

Cool.

Fingers crossed for you.

Make sure you have an alternative Uk sim card at hand to complete the unlock.

Not a virtual network sim card as these for some reason don't always like to play nice.

[Anonymous]

I've got an old 3 p&g sim lying around its still active will use that. Will update after 7 days hopefully

[Anonymous]

Okay.

Good luck.