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My S7 edge can't connected to Virgin Media (WiFi) London Underground

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Anonymous
Not applicable

on ‎14-03-2016 20:15

on ‎14-03-2016 20:15

I tried setting up, my new Samsung Galaxy S7 edge to Virgin (WiFi) on the London Underground for the first time this morning, i followed the steps http://www.o2.co.uk/help/network-coverage-and-international/wifi-on-the-underground it just would register my phone

 

Is anyone else having the problem?

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jonsie
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on ‎14-03-2016 20:28

on ‎14-03-2016 20:28

Have a look at this thread to see if it helps.

http://forum.02.co.uk/t5/Apps/O2-Wifi-App/m-p/906137/highlight/true#M1551

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
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on ‎14-03-2016 20:28

on ‎14-03-2016 20:28

Have a look at this thread to see if it helps.

http://forum.02.co.uk/t5/Apps/O2-Wifi-App/m-p/906137/highlight/true#M1551

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎14-03-2016 20:45

on ‎14-03-2016 20:45

You will have to delete your old Mac address if you have connected previously.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to jonsie

on ‎19-03-2016 13:52

on ‎19-03-2016 13:52

Thanks alot this did fix the problem

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MI5
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on ‎19-03-2016 14:02

on ‎19-03-2016 14:02

Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎19-03-2016 16:34

on ‎19-03-2016 16:34

Glad you got it sorted Smiley Very Happy

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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