Couple of questions for you @Shull
Are you a pay monthly or pay as you go customer? o2 don't offer 5G to pay as you go customers.
Have you confirmed the phone is 5G capable?
Finally, have you got a recent sim that is 5G?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
